Delivery & Returns

Delivery

How long will it take for my art to be delivered?

You will note from your basket the approximate time for delivery. If the art you have chosen is in stock the goods could be with you in 10-14 days. However, our art in some cases is a bespoke product, which means that your order may be manufactured to your specification. Because of this, delivery can take up to 25 days. If you require your selected items sooner, please contact us , and one of our customer services team will speak directly with you to establish and confirm your requirements….they are there to help.

What do I do upon receiving my piece of art?

Before signing for your piece of art, please check all external packaging for damage. If you are happy with the condition, please sign the paperwork as ‘in good Condition’. If there is visible damage or you suspect there may be damage then please accept the delivery but sign the paperwork as ‘damaged goods’. Please then contact us to arrange for the piece to be collected for return.

When opening your package, please take care and allow for possible movement in transit. Once open, it’s very important that you retain all internal and external packaging, until you have examined and ascertained that you are happy with the artwork sent. Should there be a need to return the art to us please use the specially designed packaging for its safe return. Insufficient packing on any returned items may affect your insurance cover.

How will my piece of art arrive?

Each piece of art is carefully wrapped and protected in our specially designed art protection packaging (see our video) before being shipped to a private address or delivered to your local gallery.

Can I choose when my art will be delivered?

Before we ship any piece of art to a private address, we will contact you to arrange a suitable date for a courier to deliver your art. However, we can’t currently allocate a specific time for the piece to be delivered.

How much does delivery cost?

The standard UK mainland delivery costs £39.50 to online custmers.

Highlands and Islands there may be some additional costs.

Please complete the shopping basket with your address details and a shipping cost will be quoted for you. Any questions please contact our customer services team.

Can we ship your artwork abroad?

If you would like to arrange an over-seas delivery, simply complete your customer details with the shopping basket and a shipping cost will be quoted for your goods to be shipped. Should your location NOT be covered by our international shipping partner (TNT) a contact us button, will appear and one of our customer services team will contact you directly to arrange safe dispatch to your specific location…. anywhere in the world.C

Artwork Returns

How do I arrange a return for a piece of art?

If your piece of art needs to be returned, please contact us within 14 days of receipt and we will arrange a suitable date and time to collect the piece. The art will need to be wrapped in the original packaging. (Please note: our courier service cannot collect and return to us, without this external packaging). If the original packaging is not available, additional packaging will be sent to you and further charges will apply. C